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General FAQs

What is PBS Kansas' privacy policy?

Below you'll find information about our commitment to ensuring the privacy of you and your children’s personally identifiable information (such as your full name, address, email address, telephone number and/or other identifying information) and preserving the integrity of the medium. Please read the following carefully. If you have any questions or concerns, please send us an email at

Gathering and Use of Information

We do not collect personally identifiable information from our visitors other than what is supplied to us on a voluntary basis. Visitors to the PBS Kansas Web Site may voluntarily supply certain personally identifiable information to help us serve you in connection with (i) contest or sweepstakes registration, (ii) subscription registration for sites or services which require subscription (such as email newsletters), (iii) requests for membership information and (iv) e-commerce transactions. In addition, personally identifiable information is voluntarily provided in connection with certain content submissions, community postings (i.e., forums or bulletin boards), comments and suggestions, voting or program submissions. We will not sell, exchange or otherwise distribute your personally identifiable information without your consent, except to the extent required by law. PBS Kansas may use such information only for conducting the activities stated above, for internal marketing and promotional purposes, or, on occasion, when mailing lists are made available to affiliated third parties carrying out marketing/communication services for PBS Kansas. Those third-party organizations are required to maintain the privacy of information we supply them.

Web Server Logs

The PBS Kansas Web server collects and stores information from Web site visitors to monitor Web site performance and to improve service. This information includes the following:

•Page visited
•Date and time of the visit
•Domain name or IP address of the referring site
•Domain name and IP address from which the access occurred
•Version of browser used and the capabilities of the browser
•Search terms entered into our search engine
PBS Kansas makes no attempt to identify individual visitors from this information: any personally identifiable information is not released to external parties unless required by law.

External Links. The PBS Kansas Web site provides links to other World Wide Web sites or resources. We do not control these sites and resources, do not endorse them, and are not responsible for their availability, content, or delivery of services. In particular, external sites are not bound by our Web privacy policy; they may have their own policies or none at all. You can tell if you are leaving a PBS Kansas Web site by noting the URL of the destination site.


Acceptance of these PBS Kansas Web Site Privacy Policy Terms and Conditions

By using this site, you signify your agreement to the terms and conditions of this PBS Kansas Web Site Privacy Policy. If you do not agree to these terms and conditions, please do not use the site. We reserve the right, at our sole discretion, to change, modify, add, or remove portions of this policy at any time. Please check this page periodically for any changes. Your continued use of the PBS Kansas Web Site following the posting of any changes to these terms shall mean that you have accepted those changes. If you have any questions or concerns, please email us at


I made a pledge. When will I receive my thank you gifts?

Since we do not pre-order any of our thank you gifts, we ask that you allow 4-6 weeks for delivery of your gifts. We will ship them to you as soon as we receive them.


I am a sustainer on an installment plan. How much of my pledge must be paid before I receive my gifts?

You must pay three months' worth of your yearly pledge before you receive your gifts. Please call the station at 316-838-3090 if you have any questions.


If I choose the installment plan, how much do I pay each month?

The installment plan is set up for a 12-month payment period. This means that the total amount pledged will be broken into 12 payments. For example, if a pledge is for $120 the member will pay $10 a month for 12 months. The installment plan is not to exceed 12 months and early payoffs are encouraged.


If I choose the installment plan, how will I be contacted for payment?

For installment plans paid by credit card, PBS Kansas will deduct payment from the card at the beginning of each month. Each time the card is charged, a receipt is sent to the cardholder. Members who wish to pay by check will be billed each month. Invoices will be sent as long as there is a balance for the pledge. There is no fee for early payoff. If a pledge is fulfilled before the 12-month period, no more invoices will be sent.

How can I receive the monthly program guide?

Our online program guide is free for everyone to view and print. Click here to print this month's program guide. If you would like to receive our guide by email each month, please call us at 316-838-3090.

How can I purchase a copy of a program?

Click here to be taken to Shop PBS Kansas. PBS Kansas members receive a 15% discount. The promotional code must be obtained from our membership office. If you do not find the program you are looking for, call us at 316-838-3090.


How can I receive information about a program?

Please email us at with your question or call us at 316-838-3090.


Is any of my pledge tax deductible?

Yes, a portion of your gift is tax deductible. That amount is determined by the value of your thank you gift. PBS Kansas will send the tax-deductible amount with your thank-you gift. A tax receipt will also be sent detailing any and all tax-deductible amounts for the previous year.


Where can I see the PBS Kansas Community Report?

PBS Kansas’ most recent Community Report is available online. Please click here.


Where is PBS Kansas located?

PBS Kansas’ studios are in Wichita, KS, but Channel 8 transmits from two locations, one just east of Hutchinson, KS. and the second from Park City, KS. PBS Kansas covers 13 counties in central Kansas and parts of 15 additional counties by way of cable systems and over-the-air reception. Click on the map to the right to view the broadcast area.


How will I be billed?

When you make a pledge to PBS Kansas, our Membership Department will bill you within one week from the date the pledge is made. The invoice is sent along with a return envelope for your convenience. You will continue to be billed each month until the pledge is fulfilled.


What is Electronic Funds Transfer?

Electronic Funds Transfer, also known as EFT, is an automatic withdrawal from your personal checking account. This is available through installment plans or can be set up anytime to fulfill a pledge. If an EFT is requested, PBS Kansas will send you the enrollment materials. It is the contributor's responsibility to return the completed materials to begin the process.


Can I send the gifts to a different address?

Yes, please supply us with the name and address of the recipient and we will send them the thank you gift requested. Membership will send all other items to the contributor.


Can I make a donation for a show I saw last week?

Yes, you can make a pledge for any of the pledge specials you saw on PBS Kansas, past or present. Click here to find your show and make a donation.


How can I get better reception on channel 8?

If you are having reception difficulties, there are a few things you can do to help. Indoor antennas will not work reliably unless you live within a strong signal area. Those areas for PBS Kansas are roughly a 10-mile radius of Hutchinson or a 15-mile radius of our translator at Park City. For everyone else, an outdoor antenna mounted in the attic or possibly in the garage sometimes works well but often it will only perform well when it is mounted above the roof a few feet. The higher the antenna, the better the reception is likely to be. If you live where there are restrictions on antennas we refer you to the FCC's Over-The-Air Reception Rule.

If you’ve recently lost reception of one or more stations and you are using an indoor antenna, consider what may have changed in your home, particularly in the physical area around your antenna. Digital electronic devices will often transmit weak signals that can cause interference and the loss of reception, especially in regard to weaker signals. Wireless devices may emit energy that is strong enough to create interference as well.

The antenna should be aimed generally toward Hutchinson or Park City, KS. Having the antenna split out into several antenna jacks in the house will weaken the reception to each location, whether a television is connected to the jacks or not. If multiple locations are desired, you may need to add an amplified splitting device that will prevent this. Make sure that you have good connections to both your television and your antenna. A preamplifier installed at the antenna may also help your reception.

There are times when atmospheric conditions permit radio signals to travel farther than they normally do. When this happens, interference that is not normally experienced can occur. When another Channel 8 is “brought into” our viewing area, a condition called Co-Channel exists. With digital broadcasts, interference can result in the loss of reception of the channel. Unfortunately, there is little that can be done to avoid these conditions. They will pass.'


How to rescan your TV

Run the “scan” function on your converter box or digital television set, usually on the remote control, labeled “set-up” or “menu” or some similar term. Consult the owner’s manual for more detailed instructions on how to run a channel scan.

Once the scan is complete, you should be receiving digital channels through your antenna.

Step by Step guide to rescanning

Rescanning procedures vary from one converter box or HDTV to another. The following is a general guide. The steps or terminology may be different for your device:

1) Press the “Menu” button on your converter box, converter box remote, HDTV, or HDTV remote

2) Go to “Setup” or “Settings”

3) Go to “Installation” or “System” or “Channels”

4) Go to “Scan channels”, “Program channels”, “Autoscan”, “Autoprogram”, or “Autotuning”

5) Press “Select” or “Enter” or “OK” to start the scan

Typically, you will press the right arrow button or “Select”, “Enter”, or “OK” to choose an option. Use the up/down and left/right arrow buttons or the up/down channel and volume buttons to move through the menu choices.

Many converter boxes will rescan for available channels when you unplug the converter’s power cord from the outlet, wait three minutes, and then plug it back in. This should cause the converter to automatically rescan for available channels.

If you receive your TV programming via cable or satellite, do not re-scan your TV.

PBS Kansas Passport FAQs

What is PBS Kansas Passport?

PBS Kansas Passport is one of the members-only benefits you receive when you support PBS Kansas. With Passport, you can stream over 3,600 episodes of your favorite local and national PBS programs -- Masterpiece, Nature, Nova, Great Performances, local shows and documentaries, and more.


How do I sign up for Passport?

Passport is a benefit for members who contribute a minimum of $6.25 a month as a sustaining donor or who make a one-time gift of $75 per year or more. To become a member, make your donation here. Once your gift is processed, you’ll receive an activation key and instructions on setting up your Passport account. (Note: If you are already an existing member and need help activating your account please read below or call 316-838-3090 (8 a.m. – 5 p.m. weekdays) and we are more than happy to help you.


What devices support the PBS Video app?

  • On the website via your desktop computer or laptop using the latest versions of Chrome, Firefox, Safari, and Microsoft Edge
  • Roku Players and TV
  • Apple iPhone, iPad, and Apple TV
  • Amazon Fire TV and Amazon Fire Stick
  • Android mobile, tablet, and Android TV
  • Google Chromecast
  • Samsung Smart TV (2017 models and later)
  • VIZIO SmartCast TVs

How do I find my four-word activation code?

  1. Please visit and enter the email address you provided to PBS Kansas. If your email address is registered already, it will then email you an activation code. 
  2. To activate your account visit and enter the four-word activation code with the dashes between the words and no spaces. 
  3. When the code is accepted, you will be asked to create your PBS account with the email address and a password. 
  4. Begin streaming and enjoy your favorite programs! 

*If the look-up page does not recognize your email address in its database please call 316-838-3090 (8 a.m. – 5 p.m. weekdays) and we are more than happy to help you.


How to reset my password?

*You need to know the email address associated with your PBS Kansas membership. 

Click here. Type in your email address and click send. Follow the instructions on the password reset email you receive. 


Can I view PBS Kansas and Passport outside of the United States?

Due to rights restrictions, our streaming videos can only be viewed within the United States. A growing number of videos can also be viewed in Canada.


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